We don’t let people speak about others behind their backs. Then we do evaluations after two months and then every six months to see where they’re at. We’ve spent time making sure our staff have good relationships so that they can tell each other and senior staff any problems. The person that has been disrespected will not be present. We believe that person is allowed to speak their case, not during the working hour, but the next day in a sit-down meeting with management. None of this behaviour is allowed, and immediate dismissal from the evening service will happen. Calling out problematic behaviour (such as racism, sexism or homophobia)… People do as they are shown, therefore we do not raise our voices or act in a disrespectful manner ourselves. When they are crossed it is easy to see where fault lays. We have rules agreed when you start, rules stating when and how we speak to each other which encourage respect. If not, then they have to write on the Swift thread that they got home safely. Then they’re not just sheep in a flock, but individuals with different ideas.Ĭo-owners Bobby Hiddleston & Mia Johansson BEHAVIOUR & PERSONAL SAFETY Getting home after a late shift…Ī lot of our staff travel home together.
#SWIFTBAR LONDON HOW TO#
Someone else is really into whisky so Bobby sits with him every week, showing him how to buy from auctions, and so on. We have one guy who is now spending time with me on the side learning about marketing and branding. We try to figure out what their dreams are, and how we can help them with that. Personal or creative interests & personal development… We have the opportunity to build the careers of sixteen very talented people, and they have the opportunity to be part of a platform that will give them challenges. We respect them and make them feel part of the progression of the business. If someone just says that’s shit, they won’t want to make one again! Opportunities to progress… We make sure new starters have someone to learn from and are making drinks in front of someone more experienced, so that if they make it wrong, they’ll know for next time and won’t be scared. Everything is addressed on the night, out the back or after service. We don’t believe in slapping hands or making somebody feel stupid in front of guests. If there’s a review that mentions someone in particular, we’ll shout that out and say great job, or if we come in and see that the bar has been well cleaned, we’ll send a picture of it to the group saying well done. We have a Swift thread on Facebook Messenger. TRAINING, CAREER PROGRESSION & FEEDBACK Praise… They have staff food and they are more than welcome to have a staff beer after hours but most of the time they go home. When new staff members join, we make sure that someone senior takes them out for a drink.
We work on people being friends and we have 3 staff parties a year. It’s so important to make people feel they are part of the bar, so that they’re not just working for a machine but contributing to building something.
#SWIFTBAR LONDON FULL#
Can they open the door? Can they research a particular product for the menu? That way they get full credit for it and everyone knows that. The best way to keep staff is to make things very clear and to give them one specific routine or task that is just theirs. We hope we make everybody feel encouraged to apply for any role, but we hire on merit alone.Ī lot of our staff travel home together. We do not differentiate between age, gender or anything else. Long standing and/or returning staff…Ħ5% of the staff we started with are still with us. You can’t teach someone to have a good personality but I can teach them how to make drinks. They have often started a relationship with the staff already from drinking at the bar. We get fantastic CVs but we would rather hire someone more humble who doesn’t have accolades but is willing to learn. (12 Old Compton Street, London W1D 4TQ, ) PEOPLE VALUE People… Swift is a Soho cocktail bar started in 2017 by couple Mia Johansson and Bobby Hiddleston, in collaboration with Rosie Stimpson and Edmund Weil, founders of Oriole and Nightjar bars.
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